A Team is Only as Strong as its Manager
Too many workplace teams have their performance impacted by their manager. Often it’s style, but many times it’s their lack of skills. Sometimes it’s a combination of both. One study shows that 45% of...
View ArticlePracticing Polite Pushback: The Importance of Managing Workplace Boundaries
In a recent coaching session, a client paused mid-sentence, stared at her calendar, and said, “I don’t know how this keeps happening… I keep saying yes, and now I’m working until 8 p.m. every night.”...
View ArticleSay ≠ Do Syndrome: When Leaders Talk the Talk but Trip on the Walk
I had a coaching client ask me recently, “Ever had a leader tell you one thing and then do the exact opposite? It’s so damn frustrating. I don’t even want to deal with him and I certainly don’t want to...
View ArticleThe Negativity Tornado: How to Avoid Getting Sucked In
Client: “Honestly? I’m exhausted. Every meeting turns into a venting session, and it’s dragging me down. I’m trying to stay positive, but it feels like I’m getting pulled into the spiral.” Me: You’re...
View ArticleHow Leaders Sabotage Their Organizational Change Projects (and How to Avoid...
Organizational change projects can be like roller coasters, except instead of exhilarating loops and happy screaming riders, you often have project plans and stressed-out employees. It’s a thrilling...
View ArticleThe Art of Not Listening: A Recipe for Disaster
Client: “I don’t get it. I thought I was clear, but somehow the team walked away with a completely different takeaway. This keeps happening.” Me: That’s more common than you’d think. And it usually...
View ArticleHow and why to achieve leadership and team alignment during times of change
I recently wrote about the importance of leadership alignment and tips to achieve it. As a change management and transformation specialist, I’ve found there are some nuances to achieving leadership and...
View Article3 Ways to Give and Receive Feedback
And they say breaking up is hard to do. Try asking for feedback. Asking for feedback can be scary. What if they don’t like me? What if I don’t know what I am doing? Giving feedback can also make many...
View ArticleInfinite Diversity in Infinite Combinations
Why is creating a culture that values diversity, equity, and inclusion (DEI) important? As the Vulcans say, “Infinite diversity in infinite combinations.” When diverse groups of people feel supported,...
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Customer Communication – The Good And Bad of All Those COVID-19 Emails (told...
We’ve been dealing with the COVID-19 pandemic for what seems like…ages. And many businesses have not been shy to reach out via email and let me know how they’re making policy and product changes to...
View ArticleLack of Trust in Leadership is the Biggest Issue Impacting Performance – How...
Issues that impact employee performance are nothing new. Knowing what causes these problems is the first step to resolving them. I’ve seen and experienced many issues impacting performance first hand....
View ArticleChange and Transition – No They Are Not The Same Thing.
Change is never easy. Change and transition is a bumpy process. But why is change so hard? Change is hard because it is an emotional experience for most. An emotional experience, particularly an...
View ArticleHow Do We Get There: Is Your Organization’s Strategy Working for You?
In today’s rapidly evolving business environment, organizations are often forced to remain competitive by adopting a culture of rapid change. However, updating and communicating the organizations’...
View ArticleIntent vs Impact: How Do You Communicate for Success?
How do you communicate? What can you do to improve the effectiveness of your communication? People thrive on communication; introverted, extroverted, verbal, and nonverbal, we all need to be able to...
View ArticleIf You Don’t Care to Create a Positive Customer Experience Then Be Prepared...
Snafu: a confused or chaotic state; a mess. That is the best way to describe Snapfish. So here’s the thing about a good customer experience (CX), it can’t occur if the customer service is poor....
View ArticleA Team is Only as Strong as its Manager
Too many workplace teams have their performance impacted by their manager. Often it’s style, but many times it’s their lack of skills. Sometimes it’s a combination of both. One study shows that 45% of...
View ArticleClik here to view.
Marriott CEO says “hang with us;” many are asking “why?”
Really, this is Marriott’s idea of providing an excellent customer experience? Fail! Mergers aren’t easy, but they don’t have to inconvenience customers. In full disclosure, I am more of a Starwood...
View Article7 Ways to Make Your Project Fail…or Not.
Don’t Give a Damn About Your People For people to feel they can do their best, they need to feel their leadership has their back. Don’t micromanage. Support your people. Don’t throw them under the bus...
View ArticleGallup Research Sums up Why 65% of Your Workforce is Looking for a New Job.
Your people leave for various reasons. However, thanks to Gallup Research who collected data from more than 195,600 U.S. employees, we now have a #1 reason people say – peace, see ya later. They don’t...
View ArticleWhen Customers are the Product – Leadership Lessons from Facebook’s Data...
So last week Mark Zuckerberg testified before Congress about why and how Facebook failed to protect millions of users’ data. Zuckerberg is feeling the heat from investors, users, and now members of...
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